Find out information regarding the three self cleaning technology Brio Water offers for their water dispensers.

Brio water coolers offers three different types of self cleaning water coolers, UV Care Technology, HotClean Sterilization and Self Cleaning Ozone. &#xA0;The attached guide explains each of these technologies. &#xA0;If you have further questions please <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>. &#xA0;<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/ovja/hc/gqoj/self-cleaning-cooler-types-c567f9ab-5d97-40fc-94a9-dfab3245c556.pdf" rel="noopener noreferrer" target="_blank">self-cleaning-cooler-types.pdf</a> 105.8KB</div>close</div>

How Do Self Cleaning Water Coolers Work?

This article answers questions about Total Dissolved Solids (TDS) and how they affect water quality.

At Brio, we understand the importance of clean and healthy drinking water. A key aspect of this is understanding Total Dissolved Solids (TDS) and how they affect water quality. TDS refers to minerals like Calcium, Magnesium, and Sodium, which are naturally dissolved in water as it moves through soil and rocks. These minerals are crucial for giving water its characteristic taste and maintaining a balanced pH level.For a more detailed understanding of Total Dissolved Solids (TDS) and how our filtration technology interacts with these minerals, please refer to the attached document. This resource will provide you with comprehensive insights into TDS, their role in water quality, and the specifics of our Brio Advanced Filtration Technology.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/ovja/hc/gqoj/what-are-total-dissolved-solids-377e531a-0ef7-4e17-b340-b631523f99b6.pdf" rel="noopener noreferrer" target="_blank">what-are-total-dissolved-solids.pdf</a> 608KB</div>close</div>If you have any questions after reviewing this information, or if you need personalized advice on selecting the most suitable water filtration system for your home, do not hesitate to <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>. We are here to ensure you have access to the safest and most satisfying drinking water experience.

What are Total Dissolved Solids (TDS)?

Brio Water product shipping policy including rates, estimated transit times and cancellations.

Shipping Rates Brio Water offers free shipping in the contiguous United States.Dispatch Times <span id="isPasted" style="padding: 0px; margin: 0px; outline: 0px; box-sizing: border-box; color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-weight: 400;">Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.<span style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0; Estimated Transit Times In general, domestic shipments are in transit for between 2 and 7 days.Tracking Notifications Once the product has been picked up by carrier, the customer will receive tracking information.

What is your Shipping Policy?

If you have questions regarding product returns, this article explains our return policy.

Return Due To Change Of MindBrio Water will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.(Brio Water) will refund the value of the goods returned but will NOT refund the value of any shipping paid.If returns are received opened or used, there will be a 15% restocking fee.&#xA0;Warranty Returns Brio Water will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Brio Water to process your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method&#xA0; (b) a refund in store credit&#xA0; (c) a replacement item sent to you (if stock is available)

What is your return policy?

Yes. You should receive a confirmation email shortly after placing your order.

<span id="isPasted" style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes. You should receive a confirmation email shortly after placing your order. You will also receive a shipment confirmation email with a tracking number once your package has been prepared for shipment.

Will I receive an order confirmation?

When required by law, sales tax will be included in online purchases and will be reflected in your total during checkout.

<span id="isPasted" style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">When required by law, sales tax will be included in online purchases and will be reflected in your total during checkout.

Will I be charged sales tax?

Yes. You can update your order if we’re notified before it is fully processed.

<span id="isPasted" style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes. You can update your order if we&#x2019;re notified before it is fully processed. Please keep in mind that processing typically begins shortly after you complete your order. If you would like to check on your order status and eligibility for an update or cancellation, please <span id="isPasted" style="color: rgb(41, 105, 176); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">click here to contact us</a><span id="isPasted" style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

Can  I cancel or change my order?

If we have questions about your shipping address, product or payment information, it may be necessary to contact you.

<span id="isPasted" style="color: rgb(55, 61, 66); font-family: &quot;Centra No2&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If we have questions about your shipping address, product information or credit card information, we may contact you to ensure that your order is processed correctly.

Frequently Asked Questions