Pump Troubleshooting GuideUpdated a year ago

If you are having issues with your water cooler pump, here are detailed, instructions to assist you in resolving this issue.  These instructions are designed to help you troubleshoot and potentially fix the pump issue.

Please be aware that it may be necessary to repeat these steps a few times to fully resolve the problem. If, after following the guide, the issue still persists, we are here to offer further support. In such a case, kindly provide us with the following information:

1.  Photos showing the front and back of the product, clearly displaying the serial information.

2.  A short video demonstrating the issue you're encountering.

3.  A copy of your order confirmation, including the Date and Order Number, along with your full contact details: Name, Shipping Address, Phone Number.

 
Your satisfaction and the smooth operation of your Brio product is our top priority. Please don't hesitate to reach out for any further assistance or clarification.