If you are having an issue with your Brio Water dispenser, this guide details the steps to reboot the system.

If you are having an issue with your Brio Water dispenser, one of the first methods of troubleshooting is doing a system reboot of you cooler. &#xA0;Here are the steps:1.&#xA0; Turn the switches off on the back of the cooler.2. &#xA0;Unplug the cooler for 2 hours.3.&#xA0; Once the 2-hour time frame has arrived please plug the unit in.4.&#xA0; Dispense some water from each water button.5.&#xA0; Turn on switches on the back of the cooler.6.&#xA0; Allow 10-15 minutes for the unit to reach the desired temperature.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If the reboot does not correct the issue please send us a message through our&#xA0;<span id="isPasted" style="color: rgb(41, 105, 176); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">c</a><span id="isPasted" style="color: rgb(41, 105, 176); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">ontact form</a><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.&#xA0;Please include the following information: 1.&#xA0; An image (front and back) showing serial information of the product.2.&#xA0;&#xA0;A short video of the issue.3.&#xA0; &#xA0;A copy of your order confirmation (showing Date &amp; Order Number) along with your contact information: Name, Shipping Address, Phone Number.&#xA0;

Water Cooler System Reboot

If you are having issues with your water cooler pump, this instruction guide details how to resolve the issue.

<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you are having issues with your water cooler pump, here are detailed, instructions<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to assist you&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">in resolving this issue. &#xA0;These instructions are designed to help you troubleshoot and potentially fix the pump issue.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/ovja/hc/gqoj/pump%20-%20trouble%20shooting%20guide-6d79ff6f-b6e7-4a7e-818c-0279aec0e557.pdf" rel="noopener noreferrer" target="_blank">PUMP - Trouble Shooting Guide.pdf</a> 2.4MB</div>close</div>Please be aware that it may be necessary to repeat these steps a few times to fully resolve the problem. If, after following the guide, the issue still persists, we are here to offer further support. In such a case, kindly provide us with the following information: 1.&#xA0; Photos showing the front and back of the product, clearly displaying the serial information.2.&#xA0; A short video demonstrating the issue you&apos;re encountering.3.&#xA0; A copy of your order confirmation, including the Date and Order Number, along with your full contact details: Name, Shipping Address, Phone Number.&#xA0; Your satisfaction and the smooth operation of your Brio product is our top priority. Please don&apos;t hesitate to <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">reach out</a> for any further assistance or clarification.

Pump Troubleshooting Guide

If your 520 Series Bottom Load Water Cooler is leaking from the top, this guide will walk you through the steps to fix.

In the event that your 520 Series Bottom Load Water Cooler is leaking from the top, here are the steps for correcting this problem.<img src="https://attachments.gorgias.help/ovja/hc/ol7l/520-cooler-top-1-06d15543-3e43-48fc-857f-f01074334686.jpg" style="width: 582px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/ovja/hc/ol7l/clbl520-to-2-8ca8433c-cea6-4d79-b180-7a7202f31d37.jpg" style="width: 177px;" class="fr-fic fr-dib">&#xA0; 1.&#xA0; &#xA0;Open the top lid of the cooler.&#xA0; 2.&#xA0; &#xA0;Locate the clear cap on the reservoir tank and ensure it is securely shut. For your reference, please see Photo 4 attached.&#xA0; 3.&#xA0; &#xA0;If the cap is not fully closed, gently push it down until you hear a click, indicating it is properly secured. We hope this resolves the issue.&#xA0; If you continue to experience any problems, or if there&apos;s anything else we can assist you with, please don&apos;t hesitate to <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

CLBL520 Leaking Top

If your cooler is beeping, this typically indicates an issue with the leak sensor. This guide documents how  to troubleshoot.

In the event that your cooler is emitting a beeping sound, this typically indicates an issue with the leak sensor. Please follow these steps to troubleshoot:1. &#xA0;Dry the Sensor: Locate the grey sensor inside the lower cabinet of the unit. Using a dry cloth, gently wipe off any moisture. Alternatively, you can use a blow dryer on a low heat setting to carefully dry the sensor.2. &#xA0;Leave to Air Dry: After drying the sensor, leave the cabinet door open for about 1 hour. This allows any residual moisture to evaporate.3. &#xA0;Reset the Unit: After an hour has passed, unplug the cooler from the power source. Wait for 5 minutes and then plug it back in. Check to see if the beeping has stopped.&#xA0;If the issue persists after completing these steps, Please contact us and provide us with the following information:a.&#xA0; A photo showing the front and back of the product, including the serial information.b.&#xA0; A short video capturing the issue.c.&#xA0; A copy of your order confirmation (showing the Date &amp; Order Number) and your contact details (Name, Shipping Address, Phone Number).Your satisfaction is important to us, and we are committed to resolving this issue promptly. Thank you for your cooperation.

F6 Leak Sensor Troubleshooting

If you are getting a F7 error code with your Brio Water dispenser, we've provided a guide to troubleshoot and correct the issue.

If you are getting a F7 error code with your Brio Water dispenser, this typically indicates continuous water production for 90 minutes without the reservoir being full, which may be due to a leak or moisture affecting the sensors.Please follow these steps to troubleshoot:1. &#xA0;Power Off and Valve Closure: Turn off the machine and close the water inlet valve.2. &#xA0;Check for Water Leakage: Inspect the bottom of the machine inside the cabinet for any water presence. If you find water, please dry off the sensor found at the bottom base of the cooler.3. &#xA0;Filter Check: Assess whether the filter needs replacement. Filters generally have a lifespan of 6 months to 1 year, depending on usage. If it&apos;s past this period, we recommend replacing the filter.4. &#xA0;Drain Reservoir Tanks: Utilize the drain outlet located at the back of the machine to drain the reservoir tanks.5. &#xA0;Restart the Machine: After completing the above steps, turn on the power and open the water inlet valve to refill and restart the machine.These steps should help resolve the F7 error. If the issue persists, we would like to assist you further. <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact us</a> and provide us with:a.&#xA0; Photos showing the front and back of the product, including the serial information.b.&#xA0; A short video demonstrating the issue.c.&#xA0; A copy of your order confirmation, showing the Date &amp; Order Number, along with your contact information: Name, Shipping Address, Phone Number.Your satisfaction is crucial to us, and we are committed to resolving this matter swiftly. Thank you for your cooperation and patience.

F7 Error Message Troubleshooting Guide

In this article, we provide step-by-step instructions to successfully remove your water line.

In the event you need to remove your water line, please follow these simple steps for a safe and effective removal:Connecting the Tubing1. &#xA0;Preparation: Ensure the tubing is the correct size and cleanly cut at a right angle. This helps create a proper seal.2. &#xA0;Insertion with Collet Clip:a. &#xA0;Check if the collet clip is in place on the fitting. It&apos;s a small ring or sleeve at the end where the tubing enters the fitting.b. &#xA0;Push the tubing straight into the fitting. It should slide in easily and securely. Push until it stops, then give it a slight additional push to ensure it&apos;s fully inserted.c. &#xA0;The collet clip will automatically secure the tubing in place.3. &#xA0;Confirmation:a. &#xA0;Gently pull on the tubing to check if it&#x2019;s locked in place. It should not come out or move if properly secured.b. &#xA0;No additional tools or force are required. The fitting is designed for easy hand insertion.&#xA0;Disconnecting the Tubing1. &#xA0;Releasing the Tubing:a. &#xA0;To remove the tubing, you need to release it from the collet clip.b. &#xA0;Press inward on the collet towards the fitting. This action compresses the collet and releases its grip on the tubing.2. &#xA0;Removing the Tubing:a. &#xA0;While pressing the collet, gently pull the tubing out. It should release and come out of the fitting without much force.b. &#xA0;If the tubing feels stuck, ensure you&apos;re pressing the collet sufficiently to release its grip.3. &#xA0;Reinserting or Reusing:a. &#xA0;If you need to reconnect the tubing or use it again, inspect the end. It should be damage-free and cut squarely.b. &#xA0;If damaged or uneven, cut the tubing to create a fresh, square end before reinserting. Best Practices and Tips<ul><li>Leak Checks: After making connections, always check for leaks. If you notice a leak, disconnect, inspect, and reconnect.</li><li>Avoid Excessive Force: These fittings are designed to be used without tools. Excessive force or tools might damage the tubing or fitting.</li><li>Regular Inspections: Periodically check the connections, especially if the system is subject to movement or vibration.</li></ul>&#xA0;If you encounter any difficulties or have any further questions during this process, please don&apos;t hesitate to <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

How To Remove Cooler Water Line

If your water cooler buttons that are not working, you can troubleshoot this with the attached comprehensive button guide.

In the event you have buttons that are not properly functioning, you can troubleshoot this with the attached comprehensive button guide. This guide is designed to provide you with step-by-step assistance.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/ovja/hc/gqoj/button%20guide-655683a1-fafa-435e-8a04-b9e2faa1b036.pdf" rel="noopener noreferrer" target="_blank">Button Guide.pdf</a> 682.4KB</div>close</div>If you have any further questions or require additional support, please feel free to <a class="fr-strong" href="https://briowater.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> and we will be happy to provide assistance.

Troubleshooting Guides