Water Cooler System RebootUpdated a year ago

If you are having an issue with your Brio Water dispenser, one of the first methods of troubleshooting is doing a system reboot of you cooler.  Here are the steps:

1.  Turn the switches off on the back of the cooler.

2.  Unplug the cooler for 2 hours.

3.  Once the 2-hour time frame has arrived please plug the unit in.

4.  Dispense some water from each water button.

5.  Turn on switches on the back of the cooler.

6.  Allow 10-15 minutes for the unit to reach the desired temperature.

If the reboot does not correct the issue please send us a message through our contact form. 

Please include the following information:

1.  An image (front and back) showing serial information of the product.

2.  A short video of the issue.

3.   A copy of your order confirmation (showing Date & Order Number) along with your contact information: Name, Shipping Address, Phone Number.